We built Clens because we couldn't find what we were looking for as a customer.
122 five-star reviews on Google. 4.9 stars. Here's the story behind the number.
Pat, Founder of Clens
La Mesa, CA
Here's what hiring a cleaner in San Diego actually looked like.
You'd find a service, book a clean, and wait. Someone would show up — usually not the same person as last time — and do an okay job. Not great. Not what you paid for. Just okay.
When you tried to follow up, communication was slow or nonexistent. When you asked for something specific, it got done once and forgotten the next visit. When you raised a concern, you got a shrug or a vague promise that it wouldn't happen again.
The worst part wasn't the dirty house. It was the feeling that nobody on the other side of the transaction actually cared whether you were happy.
So we stopped looking and started building.
Pat started Clens in San Diego after one too many experiences on the wrong side of that transaction. Not as someone who had always wanted to run a cleaning company, but as someone who was genuinely frustrated and had the background to do something about it.
An aerospace engineering background gives you a particular way of looking at problems. You don't accept a broken system just because it's always been broken. You figure out what's failing, why it's failing, and you build something better.
What we built and why.
W2 employees, not contractors.
The random-person-showing-up problem comes from a staffing model that has no accountability built in. Contractors answer to themselves. Employees answer to us. Background checked, trained to our standard, and accountable every single day.
Training that doesn't stop at orientation.
Most services put someone through a brief onboarding and call it done. We build our standard into every visit through consistent training, quality checks, and a checklist that leaves nothing to guesswork.
Communication that actually happens.
You'll know when we're coming. You'll know when we're done. If something comes up, we tell you. If you have a concern, we address it. The slow follow-ups and vague promises stop here.
A guarantee that means something.
Every Clens clean is backed by our free re-clean promise. For weekly and biweekly members, your first clean is backed by our Come-Home-Happy Guarantee. We offer this because we've never had to pay it out.
"For people who have tried the alternatives, been disappointed, and want to hand this off to someone they can actually trust."
Clens is built for San Diego families who are done settling. Not for people looking for the cheapest option. Not for people who are fine with "pretty good."
The team. The reason the reviews are real.
Clens wouldn't be what it is without the team that shows up every day and does the actual work. Kat, Heidi, Isabel, Amber and the rest of the Clens cleaners are the reason we have 122 five-star reviews and a 4.9-star rating on Google.
They're not gig workers. They're not contractors. They're Clens employees who take pride in what they do and care about the homes they walk into.
4.9
Stars on Google
122
Five-star reviews
1,600+
Homes cleaned
A note from Pat.
I live in La Mesa. I know what it's like to come home after a long week and want the house to just be clean without having to manage it.
I built Clens because I got tired of the alternative. And I run it the way I'd want it run if I were still on the other side of it.
Every decision we make — how we hire, how we train, how we communicate, what we guarantee — comes from asking one question: would I be happy with this if I were the client? That question doesn't change. And neither does our standard.
— Pat, Founder of Clens
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*First visit. Weekly and biweekly members on well-kept homes. See full guarantee details →